Customer Feedback & Support Policy
This policy explains how customers, partners, and website visitors can contact Wingfield Scale & Measure, request support, share feedback, and report concerns related to our services, products, or website information.
Wingfield aims to route customer questions to the right person as efficiently as possible. When customers contact Wingfield, they can expect to speak with a real person rather than a robot system or automated phone tree.
How Customers Can Contact Wingfield
Customers may contact Wingfield Scale & Measure by phone, website form, email, or direct communication with an existing Wingfield representative. The best contact method may depend on the type of request and the urgency of the issue.
Phone: 423-698-0100
Phone: 615-226-6777
Types of Requests Covered
Wingfield receives many types of customer questions and support requests. These may include service availability, scale repair, calibration, equipment needs, rental questions, product information, measurement projects, and technology-related inquiries.
- Scale service, calibration, repair, and maintenance questions
- Truck scale, rail scale, rental scale, and weighing equipment inquiries
- WingScan volumetric load scanning questions
- LiDAR-based mapping, measurement, and inventory questions
- 4DNA industrial remote asset inspection questions
- Website feedback, correction requests, or general comments
How Feedback Is Reviewed
Wingfield reviews customer feedback based on the nature of the request. Service-related issues may be routed to operations, field service, sales, or management. Website-related feedback may be reviewed by the appropriate internal or external website support team.
If a customer reports a time-sensitive service issue, they should call Wingfield directly. Website forms may not always be the fastest option for urgent operational needs.
Response Expectations
Wingfield makes reasonable efforts to respond to customer questions and support requests in a timely manner during normal business hours. Response times may vary based on request type, project complexity, staff availability, and the information provided by the customer.
Customers can help Wingfield respond more effectively by including relevant details. Helpful information may include location, equipment type, service need, project timeline, and the best return contact method.
No Phone Trees or Robot Systems
Wingfield values direct communication. Customers who call Wingfield during normal business hours can speak with a real person who can help route the question to the appropriate team member.